售后政策


   为使贵公司放心使用我司产品,现将我公司产品质量、售后服务等给贵公司一个可靠而有效的承诺:
   In order to make your company feel comfortable using our products, we will give your company a reliable and effective commitment to product quality and after-sales service:

1.公司保证所提供的电缆完全符合欧盟标准及您指定的技术要求。
   The company guarantees that the cables provided are in full compliance with EU standards and the technical requirements you specify.

2.我公司保证按合同要求进行生产、包装、交付,并提供产品质量保证书。 如贵公司对产品有新的要求,我公司有设计、科研能力,为您提供全方位的服务。
   Our company guarantees production, packaging and delivery according to the contract requirements, and provides product quality assurance. If your company has new requirements for products, our company has design and research capabilities to provide you with a full range of services.

3.一旦合同签订,我公司将按合同要求及时交货(同时按用户要求递交相应的技术文件)。如未及时交货,我公司接受合同规定的处罚。
   Once the contract is signed, our company will deliver the goods in time according to the contract requirements (and submit the corresponding technical documents according to the user's requirements). If it is not delivered in time, our company accepts the penalty stipulated in the contract.

4.我公司可免费提供有关产品的技术咨询、现场施工等服务。
   Our company can provide technical consultation and on-site construction services for products free of charge.

5.在正常的工作环境和使用条件下,我公司的电缆质保期为1年,电缆的使用寿命在 30 年以上。如产品在安装调试以后。
   Under normal working conditions and conditions of use, our company's cable warranty period is 1 year, cable life is more than 30 years. If the product is installed and debugged.

6.电缆产品质量出现问题并引发事故,我公司会尽快负责更换或维修并承担由此造成的一切费用。我公司设有质量保证部,为贵公司提供全方位的技术服务。
   Cable product quality problems and accidents, our company will be responsible for replacement or repair as soon as possible and bear all the costs incurred. Our company has a quality assurance department to provide a full range of technical services for your company.

7.建立用户服务跟踪卡,及时反馈用户的意见和建议,确保产品质量万无一失。
   Establish a user service tracking card, and promptly feedback the user's opinions and suggestions to ensure that the product quality is perfect.

8.如果用户发现我司产品在使用时有缺陷,我司做到:
   If the user finds that our products are defective in use, we will do the following:

①从接电话计时起,上海市内6小时内赶到现场,上海以外地区协商时间。
   From the time of answering the phone, the rushed to the scene within 6 hours in Shanghai, and the time outside Shanghai.

②组织专家组分析其原因,当天给予答复。
   Organize the expert group to analyze the reasons and give a reply on the same day.

③如产品缺陷属我司责任,损失由我司全部承担。
   If the product defect is our responsibility, the loss will be borne by our company.



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